Legal Documents

Shuvo's Terms & Conditions
Fully in Bengali

Please read these Terms carefully before using the Shuvo platform. Your rights and responsibilities are clearly set out here.

Last Updated: January 2026

Terms & Key Points

Before reading the full details, check out this quick summary — it covers the most relevant points for Shuvo members.

Age Verification is Mandatory

You must be 18 years of age or older to open an account with Shuvo. Providing accurate information at registration is mandatory.

Transparent Bonus Terms

The wagering requirement, validity period, and maximum withdrawal limit for each bonus offer are communicated upfront. No surprises.

Payments Secured

All deposit and withdrawal rules are listed here. Transactions via Mobile Pay, Nagad, and other methods are processed with the highest level of security.

Strict anti-fraud policy

Creating multiple accounts, abusing bonuses, or attempting fraud will result in account closure and possible forfeiture of any remaining balance.

Data Security Guaranteed

Your personal information is not shared with third parties. Shuvo's privacy policy forms part of these terms and conditions.

Responsible Gaming Features

Any member can set deposit limits, request self-exclusion, or take a gaming break at any time — no questions asked.


By accessing the Shuvo platform or creating an account, you agree to be bound by all the terms and conditions below. If you do not accept these terms, please refrain from using Shuvo.

01. Introduction & Scope

These terms and conditions ("Terms") govern your use of the Shuvo platform and all its services. By visiting shuvo.biz, creating an account, playing games, placing bets, or using any of our services, you agree to be bound by these Terms.

These terms and conditions have been drawn up in accordance with the applicable laws of Bangladesh. Shuvo reserves the right to amend these terms at any time. Notice of any changes will be sent to your registered email or posted on the website.

These Terms must be read alongside Shuvo's Privacy Policy and Responsible Gaming Policy — both of which form an integral part of this document.

Scope of Application

  • All services on the shuvo.biz website and mobile platform
  • Sports Betting, casino games, live games & virtual games
  • All activities related to bonuses, promotions, and the loyalty program
  • All transactions related to payments, deposits, and withdrawals

02. Account Registration

To use Shuvo's services, you must create a valid account. You are required to provide truthful, complete, and up-to-date information at registration. Providing false information may result in account termination and forfeiture of your balance.

Registration Rules

  • Each person may register only one account — multiple accounts are strictly prohibited
  • The name, address, and phone number provided at registration must be accurate
  • Your password must be at least 8 characters long and kept secure at all times
  • You may not allow third parties to access or use your account
  • If any suspicious activity is detected on your account, notify Shuvo support immediately

Shuvo may request a national ID, passport, or other documents at any time to verify your account. Withdrawals may be placed on hold until verification is complete.

To update your account details, please contact our support team. Changes to your email address or phone number may require additional verification.

03. Eligibility & Age Requirement

All Shuvo services are available to individuals aged 18 and above only. Account creation and gaming by minors is strictly prohibited.

A national ID or birth registration certificate may be requested to verify your age at sign-up. Any account created using a false age will be permanently closed and all deposited funds will be forfeited.

Eligibility Requirements

  • You must be at least 18 years of age
  • Must be a legal citizen or resident of Bangladesh
  • Must be of sound mind and participating voluntarily
  • Must not be on the self-exclusion list
  • Not be the owner of any account previously banned by Shuvo

Shuvo recommends using parental control tools to prevent minors from accessing the platform. Immediate action will be taken if an underage account is identified.

04. Deposits & Withdrawals

Shuvo currently supports deposits via Mobile Pay, Nagad, and Rocket. All deposits are credited to your account instantly. Shuvo does not charge any service fee on deposits.

Deposit Rules

  • Minimum deposit amount: ৳500
  • Maximum single deposit: ৳50,000
  • Daily maximum deposit limit: ৳2,00,000
  • Deposits must be made from a payment method registered in your own name
  • Deposits from third-party accounts are not accepted

Withdrawal Rules

  • Minimum withdrawal: ৳1,000
  • Withdrawals are typically processed within 24 hours
  • KYC verification is required for your first withdrawal
  • Withdrawals will only be processed to the same payment method used for the deposit
  • Monthly maximum withdrawal limit: ৳5,00,000 (separate rules apply for VIP members)

Shuvo reserves the right to hold withdrawals and request additional verification for any unusual or suspicious transactions. Shuvo follows international standards to prevent money laundering.

05. Bonuses & Promotions

Shuvo offers a variety of bonuses and promotional offers. Each bonus comes with its own specific terms, which must be read before claiming. By accepting a bonus, you agree to those terms.

General Bonus Terms & Conditions

  • A wagering requirement must be met to withdraw bonus funds (typically 5x to 30x)
  • Wagering must be completed within 30 days of claiming the bonus
  • Each person is entitled to one bonus per offer — claiming bonuses through multiple accounts is strictly prohibited
  • Maximum withdrawals from bonuses are generally capped at 5 times the bonus amount
  • Wagers placed on games not eligible for bonus use will not count toward wagering requirements

Shuvo reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus abuse or any attempt at fraud is detected, the bonus may be forfeited and the account may be closed.

Referral bonuses, cashback, free spins, and reload bonuses each come with their own terms, detailed on the relevant promotion page.

06. Betting Rules

Some general rules apply to Sports Betting, casino games, and live games on Shuvo. Game- or sport-specific rules can be found in the relevant sections.

General Betting Rules

  • Bets cannot be cancelled once confirmed — make sure before you place your bet
  • If a bet is cancelled due to a technical issue, a full refund will be issued
  • If a match or event is cancelled, the stake for that bet will be returned to your account
  • Bets placed before odds change will remain at the original odds
  • Multiple bets placed on opposing outcomes within the same event may be voided

Live Betting

  • Odds change rapidly in live betting — always confirm the odds before placing your bet
  • Shuvo is not responsible for any missed bets due to internet connectivity issues
  • Live bets will not be accepted after the match has ended

Shuvo uses certified Random Number Generators (RNG) across all games. No outcome is predetermined or manipulated.

07. Prohibited Activities

The following activities are strictly prohibited on the Shuvo platform. Violations may result in account termination, balance forfeiture, and legal action.

  • Creating multiple accounts to claim bonus benefits
  • Using a third-party account or payment method
  • Money laundering or concealing the source of illegal funds
  • Using bots, automated software, or scripts
  • Exploiting platform vulnerabilities or bugs to gain an unfair advantage
  • Attempting to collect or hack the personal information of other members
  • Using Shuvo's brand or logo without permission
  • Spreading false information on the platform or misleading other members

If Shuvo detects any unusual patterns or suspicious activity, it reserves the right to temporarily suspend the account pending the outcome of an investigation.

08. Privacy & Data Protection

Shuvo takes the protection of your personal information seriously. Your name, address, payment details, and gaming history are stored with complete confidentiality.

  • Your information is never sold to advertisers or third parties
  • Your information is never shared with third parties except where required by law
  • All data is secured with SSL encryption
  • You can request to view or delete your data at any time

For more details, visit Shuvo's Privacy Policy Read.

09. Responsible Gaming

Shuvo believes gaming should be fun — not stressful. That's why we actively work to promote responsible gaming.

  • Any member can set a daily, weekly, or monthly deposit limit at any time
  • Self-exclusion — accounts can be suspended for a period of 6 months to 5 years
  • Option to take a gaming break — from 24 hours up to 30 days
  • Reality Check — a feature that reminds you of your gaming time at set intervals

For more details, visit our Responsible Gaming View Page.

10. Account Closure & Suspension

You can contact support at any time to close your account. Please withdraw any remaining balance before doing so.

Shuvo reserves the right to suspend or close accounts in the following circumstances:

  • If you breach any provision of these Terms
  • If evidence of fraud or deception is found
  • If money laundering or illegal activity is suspected
  • If proof of being a minor is found
  • If evidence of operating multiple accounts is found

In the event of account termination, Shuvo will provide reasonable grounds and, where applicable, return any valid balance. However, balances may be forfeited in cases of terms violations.

11. Dispute Resolution

If you have a complaint or dispute, please contact the Shuvo support team first. We aim to respond within 48 hours.

  • Complaints can be submitted via email or live chat
  • Disputes related to betting must be raised within 72 hours of the match
  • Payment-related disputes must be raised within 30 days of the transaction
  • Shuvo's decision shall be considered final, though you are free to seek independent arbitration

Any dispute arising from these Terms will be resolved in accordance with the laws of Bangladesh.

12. Changes to Terms

Shuvo reserves the right to amend these Terms & Conditions, in part or in full, at any time. For significant changes, notice will be sent to your registered email or posted on the website.

  • Continued use of the platform following any changes constitutes acceptance of the updated terms
  • You have the option to close your account if you do not accept the updated terms
  • The date of any changes will always be reflected in the updated date at the top of the page

For any questions about these Terms, please contact us: support@shuvo.biz


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